RETURNS & EXCHANGES

We want you to be satisfied and happy. If you are not completely happy with your purchase(s), we will gladly refund your purchases within 30 days from the date you received your order. All returns must arrive the warehouse within this 30-day period. Returns outside of this period are not accepted at our discretion.

USA RETURNS/EXCHANGES

Returns and exchanges are easy and free for all U.S. orders.

USA Return / exchange process :

For all exchanges please contact our customer service (contactus@ifchic.com) in advance and return the item(s) following the steps below :
  • Step 1 :SIGN IN TO RETURN
    Sign-in to your account, under My Account, click on Order History, then select the order number containing the item(s) you would like to return.

  • Step 2 :RETURN LABEL AND RETURN NUMBER
    An email containing your Return Number and a return label will be sent to you.
    Write down the Return Number on the Return Pro-Forma Invoice and sign where indicated.

  • Step 3 :PACK YOUR RETURN ITEM(S)
    Please return your item(s) using the original packaging provided.
    (If returning footwear, please do not use shoe box as your shipping box.)
    Ensure that the Return Pro Forma Invoice is included.

  • Step 4 :LABEL YOUR RETURN PACKAGE
    Print the return label from the email. Cover or remove any original mailing address label or carrier barcodes from the package then affix the return label to your package.

  • Step 5 :UPS STATION DROP OFF
    Drop off your package at any UPS station. Please request for a proof of posting certificate and keep it safe for your reference. We are unable to process refund for lost packages.

  • Step 6 :PAYMENT REFUND
    You will receive a payment refund confirmation email once your return has been completed.
    Please note that shipping costs are not refundable.

TAIWAN RETURNS/EXCHANGES

Return and exchanges free pick-up service for all TAIWAN orders.

TAIWAN Return / Exchange Process :

For all exchanges please contact our customer service (contactustw@ifchic.com) in advance and return the item(s) following the steps below :
  • Step 1 :SIGN IN TO RETURN
    Sign-in to your account, under My Account, click on Order History, then select the order number containing the item(s) you would like to return.

  • Step 2 :RETURN NUMBER
    An email containing your Return Number will be sent to you.
    Write down the Return Number on the Return Pro-Forma Invoice and sign where indicated.

  • Step 3 :PACK YOUR RETURN ITEM(S)
    Please return your item(s) using the original packaging provided.
    (If returning footwear, please do not use shoe box as your shipping box.)
    Ensure that the Return Pro Forma Invoice is included.

  • Step 4 :FREE RETURN PICK-UP
    We will arrange a free return pick-up within 5 business days. Please ensure your shipping address and phone number are correct and your return package is ready.

  • Step 5 :PAYMENT REFUND
    You will receive a payment refund confirmation email once your return has been completed.
    Please note that shipping costs are not refundable.

INTERNATIONAL RETURNS

Send returns back within 30days of receipt by your choice of carrier.

International Return process :

Currently, we do not offer international exchanges. For further assistance, please contact our customer service (contactus@ifchic.com). Making a return outside of USA is easy, simply follow the steps below :
  • Step 1 :SIGN IN TO RETURN
    Sign-in to your account, under My Account, click on Order History, then select the order number containing the item(s) you would like to return.

  • Step 2 :RETURN NUMBER
    An email containing your Return Number will be sent to you.
    Write down the Return Number on the Return Pro-Forma Invoice and sign where indicated.

  • Step 3 :PACK YOUR RETURN ITEM(S)
    Please return your item(s) using the original packaging provided.
    (If returning footwear, please do not use shoe box as your shipping box.)
    Ensure that the Return Pro Forma Invoice is included.

  • Step 4 :SHIP YOUR PACKAGE TO:

    IFCHIC.COM
    Attn: Returns
    42606 Christy Street
    Fremont, CA 94538
    United States

    Ship your package using a trackable, insured method. Please request for a proof of posting certificate and keep it safe for your reference. IFCHIC is not responsible for packages we do not ship and is unable to process refund for lost packages.

  • Step 5 :PAYMENT REFUND
    You will receive a payment refund confirmation email once your return has been completed.
    Please note that shipping costs are not refundable.

RETURN POLICY

Please note, for all returns and exchanges, your purchase must be sent back to us within 30 days of receiving your order. Returns outside of this period will be denied. Items must be returned new and unused condition with IFCHIC.COM and original designer garment tags attached. Any designer packaging such as boxes, dust bags, authenticity cards are also considered part of the product. IFCHIC reserves the rights to refuse any merchandise that does not follow the terms and conditions of the return policy. Please contact customer service (contactus@ifchic.com) if you have any further questions. Once returned items are received in perfect condition, full refunds will be credited to your original method of payment.

EXCHANGE POLICY

IFCHIC only process an exchange for another size within the same product. Please contact customer service and indicate your order number, the item and the size you would like on hold for exchange while we await your return package. We will send you the exchange size once we receive your return item in new and unused condition.

Clothing, Bags

Products have been worn, washed, soiled or altered will not be accepted. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.

Shoes

When trying on shoes, please try on any shoes on a carpeted surface. Any scratch or mark on the soles are not eligible for return or exchange. Shoe box and dust bag must also be sent back in perfect condition.

Jewelry, Accessories

For reasons of hygiene and safety, all earrings including ear cuffs, stockings and socks are not eligible for return or exchange.

Swimwear, Lingerie

All swimwear should be tried on over underwear with protective adhesive strip. Returns will not be accepted if protective adhesive strip has been removed or items are soiled. Please note that underwear briefs are non-returnable for reasons of hygiene and safety.

Defective Items

IFCHIC carefully inspects every item before it goes into packaging process. If you have received a defective item, please contact Customer Service immediately. IFCHIC reserves the rights to request photographic support before authorizing a return. Please note that items which are damaged or as a result of wear and tear, or through misuse will not be considered defective.

Repeated Returns

We carefully monitor all customer returns; repeated returns will be flagged and may be rejected at our discretion or lead to termination of your IFCHIC account.

Late Returns

Your purchase must be sent back to us within 30 days of receiving your order. Returns outside of this period are not accepted at our discretion.

Price Adjustment

IFCHIC offers a price adjustment on items purchases at full price and marked down within 7days prior to the original order date, IFCHIC will adjust the price of items upon request, once. The exact same style, color and size of an item must be in stock at IFCHIC for purchase at the time your request is made. If a price adjustment is made, the price difference will be refunded to your original method of payment. Requests for price adjustment will not be honored on items originally purchased at a sale or a reduced price.

Processing Time

Please note that you will be notified via the email address provided on your registered account once the refund has been processed. Please allow up to 2 WEEKS to process your return; the transaction may take up to a month to reflect on your financial statement.

Final Sale

All products marked FINAL SALE are not eligible for return or exchange.

GUEST CHECKOUT RETURNS

For Returns and Exchanges, please contact our customer service at contactus@ifchic.com, or call 1-510-573-1556 (Mon-Fri 9am - 5pm PST) for further assistance.